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How to Report an Outage

What to do in case of power failure:

  1. Check fuses and/or breakers, check meter for blinking light.
  2. Call your neighbors to see if they have power.
  3. Have your location number (on your monthly bill), street address and phone number ready when you call us.

To report an outage or emergency 24/7, call toll free 800-762-7362 or use your SmartHub account.

If you can’t reach the phone number listed above and it is a life threatening emergency, dial 911.

While Daviess-Martin County REMC strives to keep power outages to a minimum, they can’t be totally avoided. Storms, animals, accidents, equipment failure, and even human error all are potential factors that cause power outages. If you experience a power outage we make every attempt to restore power as quickly and safely as possible.

For members who rely on electricity to power life-support equipment in their homes, such as respirators or kidney dialysis machines, please note that since special needs customers are located throughout our service area, it is not possible to provide restoration priority to these customers following storm outages. It is the customer’s responsibility to make appropriate arrangements in case restoration is delayed.

Prepare Your Home for Outages

  • If someone in your family requires life support equipment, make prior arrangements for a back-up power supply.
  • Know what kind of weather is expected.
  • Remove any debris from storm drains around your home or yard.
  • Learn how to open and close your door automatic garage door manually without power.
  • Prepare a simple emergency kit to include flash lights, first aid kit, supply of non-perishable food items, three-day supply of bottled water, and a cellular phone.
  • Limit the opening of refrigerator or freezer doors during a power outage.
  • Stay away from any downed power lines or hazardous conditions.

Stay Safe

Lightning, wind and fallen tree limbs can interrupt electric service. For your safety, please stay away from any downed power lines. Always presume the downed power line is live and extremely dangerous. Do not touch the lines!

Call Toll Free 800-762-7362 to report an outage.

If you can’t reach the phone number listed above and it is a life threatening emergency, dial 911.

You can also report outages via SmartHub.

Don’t have a SmartHub account? It’s easy to sign up. SmartHub is a mobile and web application that delivers accurate, timely account information and allows you to make payments in a secure environment, right from your mobile device or on your computer. The two-way communication available with SmartHub allows you to notify us of account and service issues while providing us a way to let you know about special offers, programs, events and more.

Got a smart phone or tablet? Get the SmartHub App

Restoring power to your home.

When electricity goes out, most of us expect power will be restored in a few hours. But when a major storm causes wide-spread damage, longer outages may result.